1. Introduction and Scope

This Privacy Policy (“Policy”) is provided by AI Frontdesk (“Company,” “we,” “us,” or “our”), a company registered in the United Kingdom with its registered office at:

Office201i, 5300 Lakeside, Cheadle, United Kingdom, SK8 3GP

This Policy explains how we collect, use, store, process, and disclose personal information when you use our website www.aifrontdesk.ai, our AI phone receptionist services, and related products or services (the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect:

• Name, email address, phone number
• Business information
• Account details
• IP address and identifiers

2.2 Communication Data

• Call recordings, voicemails, transcripts
• SMS and messaging data
• Call logs and timestamps

2.3 Usage Data

• Device type, browser, operating system
• Website activity and interaction logs

2.4 Cookies

We use cookies for:

• Functionality
• Analytics
• Security

You can manage cookies in your browser settings.

3. How We Use Information

We use your information to:

• Provide and operate our services
• Communicate with you
• Improve performance and features
• Monitor security and prevent abuse
• Provide customer support

We do not sell personal data.

4. SMS and Messaging Communications (IMPORTANT)

We may use your phone number to send you SMS or messaging communications.

By providing your phone number and opting in, you consent to receive messages from us.

Types of messages may include:

• Service updates
• Appointment reminders
• Customer support messages
• Operational notifications
• Promotional messages (where permitted)

Important disclosures:

• Message frequency may vary
• Message and data rates may apply

Opt-out:

You can opt out at any time by replying:

STOP — to unsubscribe from messages

Reply:

HELP — for assistance

Or contact us at:
info@aifrontdesk.ai

We do not share or sell your phone number to third parties for their marketing purposes.

5. Data Sharing

We may share data with:

• Service providers (hosting, analytics, communications)
• Legal authorities if required
• Business partners (only as necessary to deliver services)

All third parties are required to protect your data.

6. Data Retention

We retain data only as long as necessary to:

• Provide services
• Comply with legal obligations

7. Data Security

We use reasonable safeguards to protect data.
However, no system is completely secure.

8. Your Rights

You may:

• Request access to your data
• Request correction or deletion
• Opt out of marketing communications

9. International Data Transfers

Your data may be processed in countries outside the UK.
We take steps to ensure appropriate safeguards are in place.

10. Children’s Privacy

Our services are not intended for individuals under 13.
We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy from time to time.
Updates will be posted on our website.

12. Contact Information

AI Frontdesk
Office201i, 5300 Lakeside
Cheadle, United Kingdom
SK8 3GP

Email: info@aifrontdesk.ai
Website: www.aifrontdesk.ai

13. Governing Law

This Policy is governed by the laws of England and Wales.

UKTECH-WAREHOUSE LTD
All Rights Reserved